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Workplace Issues Ebook

Sunday, July 27, 2008

101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques

101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (Pfeiffer Essential Resources for Training and HR Professionals)
By Lorraine L. Ukens

Publisher: Pfeiffer
Number Of Pages: 400
Publication Date: 2007-02-16
ISBN-10/ ASIN: 0787982008
ISBN-13/ EAN: 9780787982003

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

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