Harvard Business Review July/August 2007
by Harvard Business Review
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Monday, July 28, 2008
Sunday, July 27, 2008
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (Pfeiffer Essential Resources for Training and HR Professionals)By Lorraine L. Ukens
Publisher: Pfeiffer
Number Of Pages: 400
Publication Date: 2007-02-16
ISBN-10/ ASIN: 0787982008
ISBN-13/ EAN: 9780787982003
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
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Engaging Learning: Designing e-Learning Simulation Games ebook
Engaging Learning: Designing e-Learning Simulation Games (Pfeiffer Essential Resources for Training and HR Professionals)By Clark N. Quinn
Publisher: Pfeiffer
Number Of Pages: 240
Publication Date: 2005-05-19
ISBN-10/ ASIN: 0787975222
ISBN-13/ EAN: 9780787975227
Learning is at its best when it is goal-oriented, contextual, interesting, challenging, and interactive. These same winning characteristics also define the best computer games, which suggests that the most effective learning experiences are also engaging. Learning can and should be hard fun! The challenge is to get in touch with what it takes to design learning experiences that will excite your audience. Engaging Learning offers a much-needed guide for training professionals who want to create learning programs that are both effective and engaging. Clark N. Quinn Learning, a system designer, presents a unique framework for systematically aligning the key elements of learning and engagement with a proven design process for e-learning games. This nuts-and-bolts guide, which is both research-based and grounded in experience, offers the tools needed to transform learning experiences from humdrum to fun.
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Training Older Workers and Learners: Maximizing the Workplace Performance of an Aging Workforce ebook
Training Older Workers and Learners: Maximizing the Workplace Performance of an Aging Workforce (Pfeiffer Essential Resources for Training and HR Professionals)By James L. Moseley, Joan C. Dessinger
Publisher: Pfeiffer
Number Of Pages: 424
Publication Date: 2006-12-22
ISBN-10/ ASIN: 0787981176
ISBN-13/ EAN: 9780787981174
Training Older Workers and Learners is a groundbreaking resource that focuses exclusively on age 40-plus workers. This much-needed resource offers trainers expert guidance and practical tools designed to deliver effective training and re-training to older worker-learners (OWLS). Based on sound theory and best practices, the book shows how to maximize the workplace learning and performance potential of late-life learners.
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Beyond E-Learning: Approaches and Technologies to Enhance Organizational Knowledge, Learning, and Performance
Beyond E-Learning: Approaches and Technologies to Enhance Organizational Knowledge, Learning, and Performance (Pfeiffer Essential Resources for Training and HR Professional)by Marc J. Rosenberg
ISBN: 0787977578
Author: Marc J. Rosenberg
Publisher: Pfeiffer
A follow-up to his best-selling E-Learning, Beyond E-Learning explains the most current thinking on how organizations learn and apply what they know to be successful, and explores the increasingly important role that technology plays, not as an end in itself but as a vital means to get there. The book also provides a clear path for helping to integrate learning—including e-learning—knowledge management, and performance support, and will help training professionals and the organizations they serve go beyond common myths and misconceptions about training and e-learning, focus training/learning activities directly on organizational know-how, and implement a framework that can (at last) be a catalyst for true organizational learning.
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The Brave New World of e-HR : Human Resources in the Digital Age
The Brave New World of e-HR : Human Resources in the Digital Age by Hal Gueutal, Eduardo Salas (Foreword), Dianna L. Stone (Editor)
Technology is everywhere in our world. We see it everyday in activities such as banking, shopping, flying, entertainment, or communicating. We live with technology, and we are surrounded by it. We cannot escape its influence and how it shapes our lives. But work organizations are also as dependent on technology as we all are for our daily activities. Organizations use technology for manufacturing, sales, production, marketing, and yes, for human resources actions and interventions. So this is the focus of this volume electonic HR (eHR), a new world order for managing human resources in organizations. A world where scientists and practitioners in the industrial and organizational psychology field have much to say and much to offer in order to promote the effectiveness and optimization of eHR technologies and services. And so the motivation behind this volume to provide practical advice to those who compose, manage, and develop human resources in work organizations." from the Foreword by Eduardo Salas
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Friday, July 25, 2008
The ROI Fieldbook: Strategies for Implementing ROI in HR and Training ebook
The ROI Fieldbook: Strategies for Implementing ROI in HR and Training (Improving Human Performance)By Patricia Phillips, Jack J. Phillips, Ron Stone, Holly Burkett
Publisher: Butterworth-Heinemann
Number Of Pages: 416
Publication Date: 2006-09-18
ISBN-10/ ASIN: 0750676221
ISBN-13/ EAN: 9780750676229
Since the publication of 'Return on Investment in Training and Performance Improvement Programs,' many individuals have attempted to implement the ROI methodology in their organizations. Having a credible process does not guarantee that an organization will implement the process effectively throughout the various functions and divisions. 'The ROI Fieldbook' will help organizations implement ROI successfully, by providing concrete techniques, tools, strategies, and reproducible items.
Jack Phillips and Patti Phillips and their associates have helped hundreds of organizations and individuals with their ROI workshops. 'The ROI Fieldbook' provides many different strategies for tackling the critical issues of implementation. The authors examine every key barrier to implementation and suggest strategies for overcoming, minimizing, or removing the barriers.
The accompanying CD contains dozens of tools, instruments, and templates aimed at providing helpful resources for the individual or the team responsible for implementing ROI. Case studies from a variety of organizations illustrate the broad range of application and implementation. The CD also includes interactive material such as "Are You Ready for ROI"a self-assessment test. Other material includes templates for data collection, ROI analysis plan, action plan, and a cost summary sheet.
- The first book to provide the basic steps to implementing the ROI process for HR professionals
- Templates and tools allow you to apply ROI to your organization
- Strategies and tools result from the authors' work in over 1,000 organizations implementing the ROI process
Evaluating Human Resources Programs: A 6-Phase Approach for Optimizing Performance ebook
Evaluating Human Resources Programs: A 6-Phase Approach for Optimizing Performance (Pfeiffer Essential Resources for Training and HR Professionals)By Jack E. Edwards, John C. Scott, Nambury S. Raju
Publisher: Pfeiffer
Number Of Pages: 288
Publication Date: 2007-06-11
ISBN-10 / ASIN: 0787994871
ISBN-13 / EAN: 9780787994877
Evaluating Human Resources Programs is a groundbreaking book that offers readers a systematic method for enhancing the value and impact of HR and supporting its emerging role as a strategic organizational leader. It provides a practical framework for adjusting and realigning strategies across all types of HR programs. The authors outline a proven six-phase process that will maximize the likelihood of a successful HR program evaluation, including real-world techniques, strategies, and examples to illustrate their recommended steps and actions.
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The WorldatWork Handbook of Compensation, Benefits & Total Rewards: A Comprehensive Guide for HR Professionals ebook
The WorldatWork Handbook of Compensation, Benefits & Total Rewards: A Comprehensive Guide for HR ProfessionalsBy WorldatWork
Publisher: Wiley
Number Of Pages: 864
Publication Date: 2007-05-04
ISBN-10/ ASIN: 0470085800
ISBN-13/ EAN: 9780470085806
Praise for The WorldatWork Handbook of Compensation, Benefits & Total Rewards
This is the definitive guide to compensation and benefits for modern HR professionals who must attract, motivate, and retain quality employees. Technical enough for specialists but broad in scope for generalists, this well-rounded resource belongs on the desk of every recruiter and HR executive. An indispensable tool for understanding and implementing the total rewards concept, the WorldatWork Handbook of Compensation, Benefits, and Total Rewards is the key to designing compensation practices that ensure organizational success.
Coverage includes:
- Why the total rewards strategy works
- Developing the components of a total rewards program
- Common ways a total rewards program can go wrong
- Designing and implementing a total rewards program
- Communicating the total rewards vision
- Developing a compensation philosophy and package
- FLSA and other laws that affect compensation
- Determining and setting competitive salary levels
- And much more...
Managing Risk: The HR Contribution
Managing Risk: The HR ContributionBy John Stevens
Publisher: Elsevier Science
Number Of Pages: 302
Publication Date: 2005-07-26
ISBN-10/ ASIN: 0406971455
ISBN-13/ EAN: 9780406971456
This handbook is a one-stop guide that sets out a strategic approach to understanding, implementing and managing HR risks.
Managing Risk: The HR Contribution will enable the user to understand how managing people risks will benefit their organization. It will also assist the user to put into place a practical policy for managing risks associated with employees from recruitment through to the close of the employee/employer relationship.
This book will be of particular interest to organizations looking for a strategic, integrated approach linked to business risk management and corporate governance.
- Provides guidance and practical advice to HR professionals about the enhanced contribution they can make to the management of risk within their organisations.
- Outlines how to apply a risk-based approach within your organisation.
- Uses case studies and checklists to highlight the key learning points and support action plan development.
Managing for Knowledge - HR's Strategic Role ebook
Managing for Knowledge - HR's Strategic Role by Christina Evans
ISBN: 0750655666
Author: Christina Evans
Publisher: Butterworth-Heinemann
Whilst there are many books on knowledge management there are few aimed directly at HR practitioners and the critical role that they can play in building a knowledge-centric culture.
This practical book draws on the author's own experience, as well as that of leading-edge Human Resource and Knowledge Management practitioners (including Linda Holbeche, Elizabeth Lank, and David Snowden), each of whom recognise that building a knowledge-centric culture cannot be achieved through technology alone.
It covers areas such as:
- Defining the key ingredients of a knowledge-centric culture
- The changing structures, roles and responsibilities needed to create a knowledge-centric culture
- HR's unique contribution to building a knowledge-centric culture, together with practical steps for getting started on the KM journey and for keeping the momentum going
- Tools and techniques for: opening up a dialogue about why knowledge management is crucial for business and personal success; knowledge mapping; encouraging and facilitating knowledge sharing, as well as ways of identifying key knowledge players
- How to help your organisation reframe its assumptions about learning in the knowledge economy
- How to ensure that your HR practices are knowledge aligned
- Outline the strategic and practical elements of HR's involvement in knowledge management
- Features contributions from Dave Snowden and Elizabeth Lank
- Practical case studies to help create an organizational culture that knows how to mobilize and leverage its knowledge
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Organization Design: The Collaborative Approach ebook
Organization Design: The Collaborative Approach (The HR Series)ISBN: 0750663677
Author: Naomi Stanford
Publisher: Butterworth-Heinemann
Organization Design looks at how you need to change the ways your organization does things in order to increase productivity, performance, and profit. Providing the knowledge and method to handle the kind of recurring organisational change that all businesses face, those which do not involve transforming the entire enterprise but which necessitate significant change at the business unit, divisional, functional, facility or local levels. The problem lies in knowing what needs to change and how to change it. Taking the organisation as a designed system, it describes four major elements of organizations: the work - the basic tasks to be done by the organisation and its parts, the people - characteristics of individuals in the organization, formal organization - structures eg the organisation hierarchy, processes, and methods that are formally created to get individuals to perform tasks, informal organization - emerging arrangements including variations to the norm, processes, and relationships, commonly described as the culture or 'the way we do things round here'. The way these four elements relate, combine and interact affects productivity, performance and profit. Most books on this subject target a wide management audience rather than HR, this is specifically written for HR practitioners and line managers working together to achieve the goal. It clarifies why and how organisations need to be in a state of readiness to design or redesign and emphasises that people as well as business processes must be part of design considerations.
- Demonstrates how HR practitioners can work across the organization to change the shape and structure in order to improve performance
- Provides tools and techniques that HR professionals need to fulfil their emerging role as business partners
- A well-structured approach which provides a tested framework adaptable to a variety of organizational situations
Corporate Reputations, Branding and People Management: A Strategic Approach to HR ebook
Corporate Reputations, Branding and People Management: A Strategic Approach to HR (Advanced HR Practitioner)By Graeme Martin, Susan Hetrick
Publisher: Butterworth-Heinemann
Number Of Pages: 400
Publication Date: 2006-08-18
ISBN-10/ ASIN: 0750669500
ISBN-13/ EAN: 9780750669504
The book helps HR practitioners understand corporate-level concepts and their relevance to the key strategic agendas of organizations by drawing on a wide range of ideas from branding, marketing, communications, public relations and reputation management. It then examines how effective people management strategies and the role of HR specialist can contribute to this corporate agenda. This contribution lies in four key areas: organizational communications strategies, developing compelling employee value propositions and employer branding; HR strategies, employer of choice policies and talent management; creating new forms of psychological contracts and building stronger individual-organizational linkages through employee identification, employee commitment and psychological ownership; and in developing supportive employee behaviors. The book is based on a new model of the links between HR, corporate reputation and branding, developed from an extensive review and synthesis of different bodies of management literature. This model has been refined from extensive case research and practical experience in building corporate reputations and brands. Specially researched cases include Orange, Aegon, Scottish Enterprise, Hudson International, BSkyB, Standard Life Investments and the Royal Bank of Scotland.
- Helps HR practitioners understand corporate-level concepts and their relevance to the key strategic agendas.
- Use of case studies and examples helps the readers to put the theory into context and see how it's applied.
- Provides a practical guide to developing appropriate HR policies and practices.
Human Resources Business Process Outsourcing: Transforming How HR Gets Its Work Done ebook
Human Resources Business Process Outsourcing: Transforming How HR Gets Its Work Done (Jossey Bass Business and Management Series)By Edward E. Lawler, Dave Ulrich, Jac Fitz-enz, James Madden
Publisher: Jossey-Bass
Number Of Pages: 272
Publication Date: 2004-08-12
ISBN-10/ ASIN: 0787971634
ISBN-13/ EAN: 9780787971632
In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resource field) and James C. Madden V (the CEO of the top HR outsourcing firm), clearly show how outsourcing offers an effective, low-cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies' overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing a HR department’s value, value added, and cost-to-serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.
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Sunday, July 20, 2008
The Power of Impossible Thinking: Transform the Business of Your Life and the Life of Your Business
The Power of Impossible Thinking: Transform the Business of Your Life and the Life of Your Business (The Wharton Press Paperback Series) by Yoram (Jerry) Wind, Colin Cook
Publisher: Wharton School Publishing
Number Of Pages: 290
Publication Date: 2006-01-30
ISBN/ ASIN: 0131877283
EAN: 9780131877283
The world you live in is all in your mind, according to Wharton Business School Professors Yoram Wind and Colin Crook. The Power of Impossible Thinking is a witty and lucid translation of neuroscience research about "mental models"--the deeply ingrained assumptions and images that shape our reality and influence opportunities for success and failure. "Our models are gated communities," say Crook and Wind, who offer a superb crash course on the power and limit of mental models. The key questions: How do you know when an old model is worn out? How do you avoid "cognitive lock," filtering out information that conflicts with your model? How do you know a new model will live up to its hype? Many of the answers lie in "Mind R&D"--developing an inventory of new and old models and refining your intuition to fit your current reality. These engaging ideas are detailed with portraits of three impossible thinkers (Oprah Winfrey, Starbucks CEO Howard Schultz and Intel's Andy Grove) and vivid examples (The music industry vs. Napster, a French fry cancer scare, O-rings on the Challenger). Wind and Crook make such a brilliant case for new ways of seeing that readers may wish for more coaching to recognize the obsolete models that keep us from changing our minds. --Barbara Mackoff
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The Power of We: Succeeding Through Partnerships
The Power of We: Succeeding Through PartnershipsBy Jonathan M. Tisch, Karl Weber
Publisher: Wiley
Number Of Pages: 272
Publication Date: 2004-08-27
ISBN-10/ ASIN: 0471652822
ISBN-13/ EAN: 9780471652823
Praise for The Power of We
"In The Power of We, Jonathan Tisch reminds us again that working together still yields the best results. Jon has spent a lifetime mobilizing people and organizations to get a job done in business and in civic service. His experience, optimism, intelligence, and common sense are reflected in this fresh look at the rewards of partnerships"
~ President Bill Clinton
"The Power of We offers a clear and compelling lesson in how today's business leaders can create new synergies and gain competitive advantage by learning how to partner successfully"
~ Kenneth I. Chenault, Chairman and CEO, American Express Company
"Jon Tisch has lived the strategy he describes in The Power of We, and now this extraordinary man and successful leader shares his strategy with us. Building partnerships at all levels-social, intellectual, and political, as well as entrepreneurial-will be one of the keys to progress in the coming decades. Jon Tisch provides a road map for those who grasp that reality"
~ John Sexton, President, New York University
"Being a leader requires vision, focus, and influence. Jonathan Tisch has exhibited all three in this great body of work about what it takes to be a partner and something bigger than yourself. The Power of We is a must read"
~ Pat Riley, President, the Miami HEAT
How smart business leaders can do good and do well at the same time In these challenging times for American businesses when millions of business people are searching for ways of achieving greater financial success it's easy to get sucked into the "win at all costs" mentality. But there's a better way. In The Power of We, Jonathan Tisch, one of today's most imaginative and influential executives, explains how to achieve lasting success through creative partnerships among people, organizations, and communities. In his appealing and personal style, Tisch discusses how he developed his business philosophy in a lifetime of adventures in the travel and tourism industry, and he shows how it can be applied anywhere. Entertaining, informative, and filled with unique, revealing, and sometimes hilarious stories, The Power of We shows how working together for common goals can make life in business both fun and deeply rewarding.
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The Jack Welch Lexicon of Leadership: Over 250 Terms, Concepts, Strategies & Initiatives of the Legendary Leader
The Jack Welch Lexicon of Leadership: Over 250 Terms, Concepts, Strategies & Initiatives of the Legendary Leader
by Jeffrey A. Krames
Publisher: McGraw-Hill
Number Of Pages: 224
Publication Date: 2001-08-17
ISBN/ ASIN: 0071381406
EAN: 9780071381406
A comprehensive guide to the strategies and initiatives of legendary CEO Jack Welch
In his two decades as CEO, Jack Welch's principles, strategies, and tenets transformed GE into one of history's most dynamic and valuable corporations. As a result, executives in all industries are now eager to hear Welch's every pronouncementand implement his strategies in their own organizations.
The Jack Welch Lexicon of Leadership is the first alphabetically structured collection to place Welch's career in perspective, and trace the evolution of his key ideas and innovations. Intended to stand on its own as well as complement Welch's eagerly awaited upcoming memoir, this timely book provides readers with analysis and perspective on Six Sigmathe revolutionary program that "changed the DNA of GE"as well as dozens of other Welch concepts and initiatives (including Globalization, Work-Out, the E-Initiative, and others).
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Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results
Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding ResultsBy Anthony C. Mersino
Publisher: AMACOM
Number Of Pages: 272
Publication Date: 2007-08-01
ISBN-10/ ASIN: 0814474160
ISBN-13/ EAN: 9780814474167
In order to run projects successfully, project managers need to master more than the requisite technical knowledge. The more complex the project, the more significant their interpersonal skills become to achieving a successful outcome. Without the people skills necessary to lead effectively, even the most carefully orchestrated project can quickly fall apart.
Emotional Intelligence for Project Managers introduces readers to the basic concepts of emotional intelligence and shows how to apply them to their project goals. Readers will learn how to:
- set the tone and direction for the project
- communicate more effectively
- improve listening skills
- create a positive work environment
- motivate, coach, and mentor team members
- productively handle stress, criticism, and blame
- and more...
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Becoming an Extraordinary Manager: The 5 Essentials for Success
Becoming an Extraordinary Manager: The 5 Essentials for SuccessBy Leonard Sandler
Publisher: AMACOM
Number Of Pages: 256
ISBN-10 / ASIN: 0814480659
ISBN-13 / EAN: 9780814480656
Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. Now, any manager can get exceptional results and make an important contribution to the organization. Becoming an Extraordinary Manager focuses not just on "understanding" principles of good management, but on taking action. Readers will learn the basic attitude and skills outstanding managers must know, including:
- why it's critical to be interested in, rather than interesting to, their people
- the best ways to motivate their team
- effective interviewing techniques
- conducting a performance review
- time management
- introducing change
- delegation
- thinking and acting about their people positively (the self-fulfilling prophecy)
- building a high-performance team
- retaining top talent
- handling performance problems
- listening
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Friday, July 18, 2008
Transforming HR
Transforming HR by Ian Hunter ,Jane Saunders
This work talks about the challenge facing you. Faced with threats and challenges as never before, HR professionals urgently need to adapt new models to deliver real value to the business.
The solution is: This specially commissioned report sets out a blue-print for the future of HR to enable you to deliver proven value to your Board, business and colleagues.
In this ground-breaking report you will learn all about: how to free up HR to deliver; the role of the Business Partner; the role of the Shared Service Centre; the pros and cons of outsourcing HR; the critical factors to look for in a partner; the keys to securing the best agreement; techniques for leveraging technology.
From the Publisher IN THIS GROUND-BREAKING REPORT, YOU WILL LEARN ALL ABOUT
1. How to free up HR to deliver
2. The role of the Business Partner
3. The role of the Shared Service Centre
4. The pros and cons of outsourcing HR
5. The critical factors to look for in a partner
6. The keys to securing the best agreement
7. Techniques for leveraging technology
About the Author
IAN HUNTER is a highly experienced hands-on HR professional and business consultant, with acknowledged expertise in the areas of transition and programme management, outsourcing and shared service operations and design. He has held senior positions in leading international consultancies, including PWC, Accenture and AT Kearney, as well as executive HR management roles with organisations such as British Petroleum and PepsiCo.
JANE SAUNDERS is an experienced international consultant, with significant experience in the area of HR strategy and transformation. She combines a practical expertise of operational HR delivery, with the consulting experience of shaping and delivering innovative and effective HR solutions. She has held senior roles in both Accenture's HR Service outsourcing division and its change management consultancy. She has also held senior HR positions within both the professional services and FMCG sectors and has worked internationally within the manufacturing, telecommunications and professional services sectors.
Ian Hunter and Jane Saunders are both founding partners of Orion Partners LLP, a specialist consultancy focusing on delivering strategic HR transformation.
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The Future of Human Resource Management: 64 Thought Leaders Explore the Critical HR Issues of Today and Tomorrow
The Future of Human Resource Management: 64 Thought Leaders Explore the Critical HR Issues of Today and TomorrowBy Mike Losey, Dave Ulrich, Sue Meisinger
Publisher: Wiley
Number Of Pages: 448
Publication Date: 2005-05-02
ISBN-10/ ASIN: 0471677914
ISBN-13/ EAN: 9780471677918
Sixty-three stellar academics, consultants, and practitioners look at the future of human resources
The follow-up to the bestselling Tomorrow's HR Management (0-471-19714-9), this book presents an international panel of expert contributors who offer their views on the state of HR and what to expect in the future. Topics covered include HR as a decision science, understanding and managing people, creating and adapting organizational culture, the effects of globalization, collaborative ventures, and investing in the next generation. Like its bestselling predecessor before it, The Future of Human Resource Management offers the very best thinking on the future of HR from the most respected leaders in the field.
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Managing Anger in the Workplace January 2003 ebook
Managing Anger in the WorkplaceBy Donald Gibson
Publisher: HRD PRES, INC
Number Of Pages: 159
Publication Date: 2003-01
ISBN-10/ ASIN: 0874256771
ISBN-13/ EAN: 9780874256772
Relationships at work tend to be interdependent, competitive, hierarchical, overexposed, and compulsory. Keeping the interests of yourself, your boss, your peers, your subordinates, your vendors, and your customers in alignment all the time is impossible. Meanwhile, you must also contend with competitors and unpredictable markets.
Thus, for most people, work involves a constant juggling of-and wrestling with-competing interests. Whether the stakes are pecuniary, psychological, or both, they are always on the line in every interaction at work. While the workplace is an environment more likely to provoke feelings of anger, the consequences of poorly managed anger in the workplace may be much greater than in other contexts. At the same time, if managed effectively, anger can be a positive and productive emotion producing valuable data, as well as considerable motivation.
Managing Anger in the Workplace will help you understand the costs and benefits of anger in the workplace; diagnose anger and common anger syndromes; use the underlying causes of anger as data to continually improve relationships, systems, practices, and policies; and manager anger in yourself, in others, and in your team.
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The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations
The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and OrganizationsBy: Cary Cherniss (Author, Editor), Daniel Goleman (Author, Editor)
Publisher: Jossey-Bass
Number Of Pages: 384
Publication Date: 2001-06-18
ISBN/ASIN: 0787956902
EAN: 9780787956905
How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.
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Your Rights in the Workplace July 2007 ebook
Your Rights in the WorkplaceBy Barbara Kate Repa
Publisher: NOLO
Number Of Pages: 528
Publication Date: 2007-07-30
ISBN-10/ASIN: 1413306438
ISBN-13/EAN: 9781413306439
An easy-to-read guide to the laws that protect you in the workplace!
Your Rights in the Workplace is the most complete guide to workplace laws ever published -- it's essential to any one who is an employees.
In plain English, Your Rights in the Workplace covers everything from hiring and getting paid through privacy and firing. Get the facts on:
- illegal firings and layoffs
- challenging a job loss
- wages and hours
- privacy on your email and voice mail
- family and medical leave
- on-the-job safety and health
- health insurance and retirement plans
- workplace testing
- sexual harassment
- discrimination unemployment
- disability and workers' compensation insurance
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