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Workplace Issues Ebook
Showing posts with label Interpersonal Skills. Show all posts
Showing posts with label Interpersonal Skills. Show all posts

Tuesday, September 2, 2008

High Impact Speeches: How to Create & Deliver Words That Move Minds

High Impact Speeches: How to Create & Deliver Words That Move Minds
By Richard Heller


Publisher: Financial Times Management
Number Of Pages: 206
Publication Date: 2003-04
ISBN-10/ ASIN: 0273662023
ISBN-13/ EAN: 9780273662020

Sooner or later, we all find ourselves in front of an audience with nothing more to rely on than the power of our words. To lead today is to be a great persuader. We need the ability to mobilize ideas, appeal to values and inspire action. To find the right words, and the memorable words, to carry an audience and change things in the business world it is no longer enough for executives to be good at making things or selling them or keeping costs down. They are also expected to explain things and persuade people to do things, and so crafting good speeches has become an essential business skill and a component of any successful career. A good speech is a good career move. More and more of us, in life and work then, can expect to find ourselves in front of an audience hoping to move hearts and minds. If you want to shape a collective vision, craft a compelling case or simply explain your plans with clarity and purpose, this book will help you write and deliver a memorable speech. There are many different skills involved in speaking well, but ultimately you need to know how to choose and organize words - you need to be able to write.

High Impact Speeches will teach you how. It will also help you to develop a unique style and a unique command of your subject, with techniques that have worked for some of the greatest speakers in history. A good speech can inform, persuade, win a debate, make money or make news. It can advance your career and enhance your reputation. A bad one can only bore or make enemies. Whether the speech that you are writing is for you or for your boss, this book will teach you how to deliver a winning speech - from scratch.

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Everything You Need to Know at Work

Everything You Need to Know at Work
By Ciara Woods


Publisher: Prentice-Hall
Number Of Pages: 224
Publication Date: 2002-12-20
ISBN-10/ ASIN: 0273661639
ISBN-13/ EAN: 9780273661634

Most of us spend years learning by trial and error how to operate effectively in an office environment. It takes time to master those key communication skills, dealing with office politics, core financial awareness, knowing how to put your case across and effective problem solving - the kind of skills and knowledge acquired gradually and sometimes painfully, through experience, books and the odd training course. Imagine a simply written manual that took all those skills and subjects, and set out the very core essentials that everybody needs to know. The individual suddenly has a huge competitive advantage from an early stage of their working life, while the company has a more productive and effective workforce from day one.

Everything You Need To Know At Work gives you the experience and knowledge that would normally take many months to accumulate, and tells you what to do when you don't know what to do. For Human Resources- It will help you make your staff more! efficient and effective at little expense. It's the perfect substitute for early experience and the ideal platform for ongoing development. For the individual- Tells you simply and clearly everything you need to know to make you competent and confident in a business environment. Whether it's used by human resources or by the individual, this manual aims to deliver the equivalent of a couple of years' work experience, training courses and personal skills reading - all in one, easily absorbed volume.

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30 Seconds That Can Change Your Life: A Decison-Making Guide for Those That Refuse to be Mediocre

30 Seconds That Can Change Your Life: A Decison-Making Guide for Those That Refuse to be Mediocre
by Roger Kaufman


Publisher: HRD Press, Inc.
Number Of Pages: 141
Publication Date: 2006-02-01
ISBN-10/ ASIN: 0874259169
ISBN-13/ EAN: 9780874259162

An unconventional approach to taking control of determining your future It takes only a single, 30-second decision to change your work or personal life for the better. Getting to that point is what is more complex. And getting there depends on the decisions you make and the context you use to make those decisions. This book is about getting ready to make that critical, life-changing 30-second decision. The practical, yet rich, guide is based on solid research, practical experience and the insight of psychotherapists and change experts.

Use these three unique templates to frame every decision you make and calibrate the value and worth of your decisions—before and after you make them:
  • 5 successful decision-making keys, including getting out of your comfort zone and using a big-picture view
  • A decision-making success model for aligning results and consequences
  • Six-step problem-solving guide to help you pull it all together You can be in control of change, choices and consequences by applying the wisdom delivered in the book’s six chapters.
Learn how to:
  • Benefit from what has worked in the past and change what has not
  • Be open to change
  • Know where you are headed and how to tell when you have arrived
  • Unscramble the difference between wants and needs
  • Focus on the ideal vision for everything you use, do, produce and deliver
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Double Your Income Doing What You Love: Raymond Aaron's Guide to Power Mentoring

Double Your Income Doing What You Love: Raymond Aaron's Guide to Power Mentoring
By Raymond Aaron, Sue Lacher


Publisher: Wiley
Number Of Pages: 191
Publication Date: 2008-01-18
ISBN-10/ ASIN: 047017370X
ISBN-13/ EAN: 9780470173701

Double Your Income Doing What You Love breaks life down into six pathways, and then sets out a simple but highly effective system for you to set goals in all six categories every month. Using his MTO system, author Raymond Aaron teaches you how to set each goal at three levels—Minimum, Target, and Outrageous—so that you can begin to move ever closer to fully creating, and then living, the life of your dreams.

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Sunday, August 31, 2008

50 Activities for Creativity & Problem Solving

50 Activities for Creativity & Problem Solving
By Geof Cox, Chuck Dufault, Walt Hopkins


Publisher: HRD Press
Number Of Pages:
Publication Date: 1992-05
ISBN-10/ ASIN: 0874251842
ISBN-13/ EAN: 9780874251845

A complete guide outlining the process of accepting change, demonstrate the need for change, reducing conflict, improving communication skills and more.
  • Training Objective
  • Develop creative thinking
  • Offer new approached to problem solving
  • Develop approaches to problems that will not respond to traditional problem-solving methods
  • Activities Cover
  • Problem analysis
  • Thinking process
  • Finding solutions
  • Implementation of creative problem-solving methods
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Fearless Negotiating

Fearless Negotiating
By Michael C. Donaldson


Publisher: McGraw-Hill
Number Of Pages: 160
Publication Date: 2007-03-22
ISBN-10/ ASIN: 0071487794
ISBN-13/ EAN: 9780071487795

Never fear another negotiation!

Powerhouse entertainment lawyer and negotiating guru Michael Donaldson has distilled a lifetime of negotiating success into a simple, straightforward plan to get you what you want, when you want it-without the angst.

If you've ever been uncertain before a negotiation, felt beaten up after, or thought you could have and should have negotiated better, Fearless Negotiating shows you, step by step, how to erase your fears and preconceptions and tap into the master negotiator that lives within you. This short and compelling guide is an essential companion to achieving more rewarding, meaningful, and mutually satisfying business and personal relationships and outcomes.

Donaldson introduces his remarkably effective Wish-Want-Walk Method, which has been successfully presented in seminars around the world:

* WISH-set a goal for the negotiation
* WANT-know where the market is most likely to push the results
* WALK-draw the line that you will not cross

“Wish, Want, Walk” will be your guide, telling you when to start the bidding, when to quit while you're ahead, and when to cut your losses. Establishing these three points beforehand will make you more comfortable at the negotiating table, reduce your stress, and even help you predict the likely outcome.

Donaldson also shows you how to make the most of your time between creating your Wish-Want-Walk plan and when you go into the negotiating session. He helps you get in touch with your inner, natural-born negotiator, making it easier to make opening offers, bargain with confidence, and seal the deal you want.

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Sunday, August 17, 2008

Skill and Strategy in Memory Use

Skill and Strategy in Memory Use (The Psychology of Learning and Motivation, Volume 48)
By Aaron S. Benjamin, Brian H. Ross


Publisher: Academic Press
Number Of Pages: 410
Publication Date: 2007-10-03
ISBN-10/ ASIN: 0123736072
ISBN-13/ EAN: 9780123736079

Chapters in this volume discuss strategies people use in responding to memory queries- whether and how to access memory and how to translate retrieved products into responses. Coverage includes memory for ongoing events and memory for prospective events-how we remember to do future intended actions. Individual differences in memory skill is explored across people and situations, with special consideration given to the elderly population and how strategies at encoding and retrieval can offset what would otherwise be declining memory. The final chapters explore individual differences from an expertise angle-how expertise can both facilitate and obstruct efficient use of memory and how memory skills evolve with expertise in specific domains.
  • An intergrative view of memory, metamemory, judgment and decision-making, and individual differences
  • Relevant to both applied concerns and basic research
  • Articles written by expert contributors
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Self and Motivation: Emerging Psychological Perspectives

Self and Motivation: Emerging Psychological Perspectives
By Abraham Tesser, Diederik A. Stapel, Joanne V. Wood


Publisher: American Psychological Association (APA)
Number Of Pages: 256
Publication Date: 2002-02
ISBN-10/ ASIN: 1557988838
ISBN-13/ EAN: 9781557988836

Strong on theory and empirical work, Self and Motivation showcases cut ting-edge research that asks a variety of intriguing questions: Can go als be activated outside our awareness? How do interpersonal dynamics affect the self? How do we maintain a distinctive identity in a group context? Is too much choice or self-determination "bad"? How does self -esteem and morality influence the self? Here leading scholars discus s the importance of motivation, emotion, and physiological arousal in self-related processes; explore the role of awareness in goal-driven b ehavior; and describe the interactive influence of social context on t he self and the self on social context. A formal integrated model of s elf-regulation is also proposed. Up-to-date, informative, and engagin g, Self and Motivation challenges readers to consider new approaches i n studying and thinking about motivation and self.

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Saturday, August 16, 2008

Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value

Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value
By Bill George


Publisher: Jossey-Bass
Number Of Pages: 240
Publication Date: 2003-08-01
ISBN-10/ ASIN: 0787969133
ISBN-13/ EAN: 9780787969134

In the wake of continuing corporate scandals there have been few, if any, CEOs that have stepped forward as models of "doing things right"—except the former chairman and CEO of Medtronic, Bill George. George has become the unofficial spokesperson for responsible leadership—in business, the media, and academia.

In Authentic Leadership Bill George makes the case that we do need new leaders, not just new laws, to bring us out of the current corporate crisis. He persuasively demonstrates that authentic leaders of mission-driven companies will create far greater shareholder value than financially oriented companies. During George's twelve-year leadership at Medtronic, the company's market capitalization soared from $1.1 billion to $460 billion, averaging 350er year.

George candidly recounts many of the toughest challenges he encountered -- from ethical dilemmas and battles with the FDA to his own development as a leader. He shows how to develop the five essential dimensions of authentic leaders—purpose, values, heart, relationships, and self-discipline. Authentic Leadership offers inspiring lessons to all who want to lead with heart and with compassion for those they serve.

Bill George helps readers answer vital questions such as: What should I do when my personal values conflict with company business values? How do I make trade-offs between the needs of my customers, my employees, and my company's shareholders? Do I really want to devote my talents to business? Authentic Leadership provides a tested guide for character-based leaders and all those who have a stake in the integrity and success of our corporations.

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Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time

Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time
By Kevin Eikenberry


Publisher: Jossey-Bass
Number Of Pages: 288
Publication Date: 2007-08-17
ISBN-10/ ASIN: 078799619X
ISBN-13/ EAN: 9780787996192

Remarkable Leadership is a practical handbook written for anyone who wants to hone the skills they need to become an outstanding leader. In this groundbreaking book, Kevin Eikenberry outlines a framework and a mechanism for both learning new things and applying current knowledge in a thoughtful and practical way. Eikenberry provides a guide through the most important leadership competencies, offers a proven method for learning leadership skills, and shows approaches for applying these skills in today’s multitasking and overloaded world of work. The book explores real-world concerns such as focus, limited time, incremental improvement, and how we learn.

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The Psychology of Leadership: New Perspectives and Research

The Psychology of Leadership: New Perspectives and Research (LEA's Organization and Management Series)
By: David M. Messick(Editor) Roderick M. Kramer(Editor)


Publisher: Lawrence Erlbaum Associates
ISBN: 0805840958
Publication Date: 2004-08
Number of page: 360 Pages

This edited book on a popular topic, "Leadership" should do very well. It explores new ideas about the psychology of leadership and looks at it from the side of social psychology.

In this book, some of the world's leading scholars come together to describe their thinking and research on the topic of the psychology of leadership. Most of the chapters were originally presented as papers at a research conference held in 2001 at the Kellogg School of Management of Northwestern University. The contributions span traditional social psychological areas, as well as organizational theory; examining leadership as a psychological process and as afforded by organizational constraints and opportunities. The editors' goal was not to focus the chapters on a single approach to the study and conceptualization of leadership but rather to display the diversity of issues that surround the topic.

Leadership scholars have identified a host of approaches to the study of leadership. What are the personal characteristics of leaders? What is the nature of the relation between leaders and followers? Why do we perceive some people to be better leaders than others? What are the circumstances that evoke leadership qualities in people? Can leadership be taught? And so on. The contributions to this book examine these important questions and fall into three categories: conceptions of leadership, factors that influence the effectiveness of leadership, and the consequences and effects of leadership on the leader. All in all, the chapters of this volume display part of a broad spectrum of novel and important approaches to the study of the psychology of leadership. We hope that they are equally useful to those who are or would be leaders and to those who study the topic. As recent events have served to remind us, it is too important a topic to be ignored by psychologists.

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Friday, August 8, 2008

NLP Workbook: A Practical Guide to Achieving the Results You Want

NLP Workbook: A Practical Guide to Achieving the Results You Want
By: Joseph O'Connor


ISBN: 0007100035
Publisher: Thorsons
Publication Date: 2001-09-25
Number of Page: 294 Pages

The author includes exercises to help create rapport with others; influencing skills; understanding and using body language; how to think about and achieve the results you want and more.

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Presenting Magically: Transforming Your Stage Presence with NLP

Presenting Magically: Transforming Your Stage Presence with NLP
By Tad James, David Shephard


Publisher: Crown House Publishing
Number Of Pages: 300
Publication Date: 2001-02
ISBN-10/ ASIN: 1899836527
ISBN-13/ EAN: 9781899836529

Have you ever been enthralled by a masterful presenter or trainer? Have you longed to effortlessly entertain and motivate your audience just as they seemed to do? At one time it was considered that such captivating performances were possible only if you were one of the fortunate, 'natural-born' presenters. Now, with the application of advanced human communication technologies such as NLP (Neuro-Linguistic Programming) and Accelerated Learning, everyone can learn to present magically. Whether you are a newcomer or a seasoned professional, Presenting Magically will provide you with masterful tips and techniques that will transform your presenting skills. Introducing you to the secrets of many of the world's top presenters, this, the most comprehensive book available on the application of NLP to presentation, explores:how to adopt the beliefs and attitudes of master presenters; how to become calm, balanced and centred; how to connect with your audience; how to structure your language for optimum effect; how to handle hecklers; how to use metaphor; how to use gesture to access the unconscious mind of the viewer; how to use and own the stage; how to elicit states from your audience and anchor them; how to structure presentations to fit everyone's learning style; how to to grab the audience's attention and keep it.

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Sunday, July 20, 2008

The Jack Welch Lexicon of Leadership: Over 250 Terms, Concepts, Strategies & Initiatives of the Legendary Leader


The Jack Welch Lexicon of Leadership: Over 250 Terms, Concepts, Strategies & Initiatives of the Legendary Leader
by Jeffrey A. Krames


Publisher: McGraw-Hill
Number Of Pages: 224
Publication Date: 2001-08-17
ISBN/ ASIN: 0071381406
EAN: 9780071381406

A comprehensive guide to the strategies and initiatives of legendary CEO Jack Welch

In his two decades as CEO, Jack Welch's principles, strategies, and tenets transformed GE into one of history's most dynamic and valuable corporations. As a result, executives in all industries are now eager to hear Welch's every pronouncement­­and implement his strategies in their own organizations.

The Jack Welch Lexicon of Leadership is the first alphabetically structured collection to place Welch's career in perspective, and trace the evolution of his key ideas and innovations. Intended to stand on its own as well as complement Welch's eagerly awaited upcoming memoir, this timely book provides readers with analysis and perspective on Six Sigma­­the revolutionary program that "changed the DNA of GE"­­as well as dozens of other Welch concepts and initiatives (including Globalization, Work-Out, the E-Initiative, and others).

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Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results

Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results
By Anthony C. Mersino


Publisher: AMACOM
Number Of Pages: 272
Publication Date: 2007-08-01
ISBN-10/ ASIN: 0814474160
ISBN-13/ EAN: 9780814474167

In order to run projects successfully, project managers need to master more than the requisite technical knowledge. The more complex the project, the more significant their interpersonal skills become to achieving a successful outcome. Without the people skills necessary to lead effectively, even the most carefully orchestrated project can quickly fall apart.

Emotional Intelligence for Project Managers introduces readers to the basic concepts of emotional intelligence and shows how to apply them to their project goals. Readers will learn how to:
  • set the tone and direction for the project
  • communicate more effectively
  • improve listening skills
  • create a positive work environment
  • motivate, coach, and mentor team members
  • productively handle stress, criticism, and blame
  • and more...
Complete with hands-on exercises, checklists and self-assessments, this handy guide enables project managers to apply these important skills to their projects right away.

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